fiona barefoot

FB_150I started my working life at Yorkshire Water over 30 years ago and took every opportunity to develop my career, taking on different roles and moving round Yorkshire. The early part of my career was in front line customer service and I‘ve always had a passion for great service. I continued with my personal development whilst working and after completing a Diploma in Management Studies was appointed as Regional Customer Services Manager. I was then given the opportunity to work in a change programme which fundamentally changed the ways of working for front line operational staff through the introduction of mobile working and new technology. This was industry leading and delivered significant operating cost reductions and improved customer service, whilst building and maintaining good employee relations.  One of my proudest achievements is being shortlisted by Personnel Today Awards for this work.

Following implementation of the change programme I was appointed as Head of Human Resources for the Water Business Unit with over 1,000 employees. During the nine years I worked in this role, and as part of the leadership teams of the Water Business Unit and HR, I was responsible for leading a team of HR professionals working as business partners with the Water Operations side of the business, and the central HR team. I’m now a competent and experienced HR professional with a proven track record in line management and specialised HR roles; including policy design, leadership and development, talent management, organisational change, resource planning, coaching and mentoring.

When I left YW I set up my own consultancy business and my vision is to work with companies through periods of change when they need specialist HR and change management input and support, leaving them with a successful and sustainable business for the future.

I’m married with two children who are now 18 and 15 and my family is very important to me. I enjoy reading (psychological thrillers), going to the theatre and am a big fan of rock music. My favourite place in the house is the kitchen, creating something delicious and entertaining family and friends, I’m famous for my super delicious butternut squash soup, curries and cakes.

September 2021
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